Thank you for shopping with TF Auto Supply SDN BHD. We want you to be fully satisfied with your purchase. Please review our return policy below:

1. Eligibility for Returns

   • Returns are accepted only if the product is damaged, defective, or incorrectly shipped.
   • Return or refund requests must be made within 14 days of receiving the product.

2. How to Return

   • To initiate a return, please take photos of the receipt and the damaged or defective part of the product.
   • Send these photos along with your return request to support@ignito.parts
   • We will review your request and confirm if it meets the return conditions.
   • If approved, return the item with its original packaging, accessories, free gifts, and purchase receipt to the provided address.

3. Return Shipping

   • Free return shipping is provided only for incorrectly shipped products.
   • Customers are responsible for return shipping costs for damaged or defective items.

4. Refunds and Return Approval

   • All return and refund requests are subject to approval by TF Auto Supply SDN BHD.
   • We will assess the returned item’s condition before processing your refund or exchange.
   • Refunds will be issued to the original payment method.

5. Non-Returnable Items

   • Items not meeting the above criteria (e.g., opened, used, or returned after 14 days) are ineligible for refunds or exchanges.

If you have any questions, please feel free to contact us at support@ignito.parts